Your teams deserve better than a spreadsheet.
Handover notes lost between shifts, paper checklists, WhatsApp for emergencies, a spreadsheet for everything else. Your teams juggle too many tools, and information slips through the cracks.
Hosted in France · GDPR compliant · Encrypted data · OIDC sign-in
The daily reality you know all too well.
Spoiler: it's a right mess.
Information is everywhere, except where you need it.
A spreadsheet nobody can find, a paper logbook at reception, a WhatsApp group for emergencies, an email nobody read for procedures. And a sticky note on the screen to remind you to check the email.
Teams change, information gets lost.
The morning shift doesn't know what the evening shift noted down in the handover email. The new starter? 'Ask Marie.' Marie's on her day off. Never mind, we'll ring her anyway.
Zero visibility without chasing everyone.
To know if the room on the 3rd floor is ready and the VIP set-up fruit has been laid out, you have to ring. To know if the handover note was read, you have to ask. To check the morning checklist, you have to go and look.
Existing tools aren't built for you.
Too complex, too generic, too expensive. Designed by developers who've never had to handle 3 guest complaints and a fire alarm mid-check-in while hunting down a Michelin-starred table for six tonight.
What if one tool brought together everything your teams need?
Simple, right?
The right information, at the right time.
Every team knows exactly what to do.
Checklists, handover notes and procedures are two clicks away, on any device. New starters are operational from day one, and everyone shares the same information.
Shift handovers leave nothing to chance.
What's been done, what's left to do, the points to watch. Everything is documented, tracked, and passed on automatically from one team to the next. New procedures are signed off digitally.
You see everything, without having to ask.
A dashboard per department, an overview for management. No more ringing to check whether a guest request has been handled properly.
A complete suite. Activate only what you need.
Switch on, switch off. Your call.
Every hotel is different. With KeySuite, you build your own toolkit by activating the modules that suit your organisation.
We're already on it
PMS connector · Notifications · Calendar · Internal messaging · Daily Report · Lost & Found · External integrations
And this is just the beginning. Check out our roadmap to discover the next modules and integrations.
You've tried before, haven't you?
Why KeySuite instead of your current tools.
Checklist
vs. Excel · Trello · Monday · Asana
A spreadsheet doesn't embed your procedures. A Kanban board doesn't know your shifts. And nobody signs off their checklist at the end of the day.
- Automatic, customisable recurrences
- Unified procedures, always up to date
- Real-time tracking
Handover log
vs. Paper logbook · WhatsApp · Sticky notes · Emails
The logbook is already being used by Suzy. The WhatsApp message is buried under 200 others, even though I received it three times. The sticky note fell behind the screen. And searching the mailbox only brings up last week's messages.
- Custom validation statuses
- Service notes, signed read confirmations
- Cross-department sharing
Directory
vs. Printed binder · spreadsheet · paper on the wall
The binder is from 2019. Marie changed her number and nobody updated the shared file. And housekeeping changes DECT extension all the time. Anyone here speak Italian?
- Instant search, always up to date
- DECT, landline and mobile numbers
- Filters by language, department, team
KeySuite isn't one more tool. It's the one that replaces the three you've been trying to bend into shape for years.
We know the trade.
Built by hoteliers, for hoteliers.
Before building your software, we were part of your teams.
Maîtriser les codes…
KeySuite was born from a very concrete observation: in many properties, information still lives in Excel files and tools that don't talk to each other, forcing teams to copy, re-share and 'catch up' constantly.
With every bit of friction, details get lost, coordination becomes fragile, guest service suffers, and teams end up making up for it with extra hours.
The idea was therefore to build a tool that could centralise and circulate information simply, so that everyone has the right data at the right time, to cut unnecessary work and let teams focus on what matters: execution and attention to the guest.
… pour mieux s'en affranchir
Samuel learnt his trade in the kitchen. Hotel school, seasons in France and abroad, the rigour of brigade life.
At 25, he wants to turn that page. Start from scratch, in hotel management this time, from the front desk to running the house.
Staff turnover, emergencies, teams juggling WhatsApp, spreadsheets and sticky notes. 'Nothing a good spreadsheet and a bit of VBA can't fix!' Really?
KeySuite was born from this dual experience: knowing the trade inside out, and having the skills to build what was missing.
Your configuration
Users don't configure, they customise. Quick deployment, immediate adoption.
Modular suite
Activate only what you need. Absolutely no feature overload.
Built by hoteliers
Every module was born from a real need observed in the field.
Modern web application
A fast, fluid application accessible from any device. Nothing to install.
Data in France
Hosted in France, GDPR compliant. Your data stays with you.
No sales rep calling you back. Promise.
Simple, transparent pricing
Per-property plans, no commitment.
Want to see KeySuite in action?
Book a personalised 30-minute demo with a member of the founding team.
Essentials
- Unlimited users
- Up to 10 departments
- Checklist, Handover log, Directory, Communications, Calendar
- 12-month history
Independent hotels looking to digitalise their operations
you'll soon want more modules
Professional
- Everything in Essentials +
- Unlimited departments
- Teams
- Access templates
- SSO, OIDC sign-in
Larger, more demanding hotels looking to centralise
or to ask for even more customisation
Launch offer: first month free
for our early clients. Priority access to new modules and direct conversations with the founders.
Frequently asked questions
Yes, even the prices. Madness, right?
Yes. From 20 to 200+ rooms, the tool adapts to your organisation. KeySuite was designed to fit the needs of a 3-star hotel just as much as a palace. Our experience across these very different properties is what let us build something that works for each of them.
Initial training and onboarding are included at launch. In-app ticket support and email support come as standard. The Professional plan also includes a half-day refresher every year.
Your data is hosted in France on GDPR-compliant servers. Encryption in transit and at rest, daily backups, regular security audits.
Absolutely. Book a 30-minute demo with a founder, and we'll show you KeySuite on your real use cases. No commitment. You even get a free month to see for yourself.
A monthly flat rate per property, based on your room count. Three tiers (small, medium, large hotels), three plans. No hidden fees. Annual commitment comes with a 15% discount.
No. KeySuite complements your PMS by covering the team operations your PMS doesn't handle: handover logs, checklists, directory, internal communications. PMS integrations (Mews, Thaïs) are planned across all plans and will be available soon.
Yes. KeySuite is a responsive web application, accessible from any browser on desktop, tablet or smartphone. No installation required.
Because you spend more time searching for information than using it. The spreadsheet is never up to date, WhatsApp is unreadable after 3 days, and the paper logbook stays in the office. KeySuite brings everything into one place, with traceability and real-time tracking. Not one more tool. Four fewer tools.
Ready when you are.
Ready to ditch the paper logbooks and WhatsApp groups?
Join the hoteliers who've chosen to save time every day.
Not ready yet? Follow our progress on LinkedIn.
Follow KeySuite on LinkedIn