Support replies now arrive live

When you report a problem from the application, a discussion thread opens with our team. Until now, you had to reload the page to find out whether a reply had arrived, or come back later and hope for the best.

The reply appears without reloading

A ticket thread now updates live, on both sides: our reply shows up on your screen the moment we send it, and yours reaches us the same way. A change of status or priority travels the same path, in the same thread.

The message you are writing stays untouched

As on handovers and checklists, nothing overwrites what you are doing. If you have started drafting a reply, the update waits behind a banner and you apply it when you are done. Otherwise the new content slots in with a brief highlight, without scrolling the page. And nothing flashes for a message you have just sent yourself.

Attachments last

Images and documents in a ticket were only viewable for a quarter of an hour after the page opened: a thread left open ended up showing broken thumbnails. They are now served from a stable address, valid for as long as you have access to the ticket.